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Date Posted:
Tuesday October 07, 2003 08:03:04 PM
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My reading around knowledge management over several years suggests that broader perspectives on knowledge management abound. For a broad selection of academic papers, see:
http://www.haas.berkeley.edu/News/cmr/contentsKI.html
Ultimately in a human world, knowledge has to be acted on by humans. Not everything is knowable, since even quantum physics is based on theories (great theories but still only theories). Much knowledge is trapped in wetware, the cost of extraction being too high to capture it all.
It seems to me the key task for many information systems is to augment human capabilities (see Landauer TK "The trouble with computers" and Donald A. Norman's several books, including "Things that make us smart"). HCI is critical but usually underdone.
Teaching masses of humans to understand computer interfaces that can be changed on a whim by small numbers of designers/programmers/etc (and regularly are) is a non-trivial task that hurts productivity.
We still have a lot to learn and computer systems are generally built not to. Learning systems could be the next big fad to surpass knowledge management.
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